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0.1.12 - New Characters Cannot Interact with Objects or Menus

Update 2:

This issue should now be hotfixed.

Please let us know if you experience any problems after today's maintenance.

Thanks for your patience whilst we sorted the problem!

Update: 

We believe this issue is related to having an operating system language which is different to UK English.

We're working on a hotfix for this that should be available shortly. 

However, if you do not wish to wait there is a workaround. We have tested this internally and if you switch your OS language to UK English it should resolve the problem.

Here's a guide on how to switch your language (Windows 10)

PSA:

We're aware of an issue introduced in patch 0.1.12

As far as we can tell this is only affecting new characters.

Symptoms include not being able to interact with in-game assets or menus.

At the moment there is no workaround but rest assured we are looking into the issue as a top priority bug.

If you are impacted please raise a ticket with your output_log attached and we'll add it to the existing database entry.

Output Log:

  • Right-click the game in your Steam Library
  • Select Properties
  • Navigate to the Local Files tab
  • Select Browse Local Files...
  • Go to the UnityClient@Windows_Data folder
  • Inside you'll find a .txt file called 'output_log' - attach this to your ticket.

We apologise for the inconvenience and we'll get it sorted as soon as we can!

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