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General Troubleshooting

In general please review the troubleshooting steps outlined on the SteamVR site as issues with VR are usually hardware/setup related.

Here's some general tips lifted from the above site:

General PC Troubleshooting

  • Update GPU drivers from Device Manager (Device Manager > Display adapters > Update Driver Software)
  • Unplug any USB devices that aren't being used
  • Disable power management in SteamVR (SteamVR > Settings > Developer > 'Disable Power Management')
  • Disable Windows Defender
  • Disable wifi adapter in Device Manager (Device Manager > Network adapters)
  • Set Steam.exe to run as administrator
  • Set your PC to 'High performance' (Windows key > Type: power > 'Power Options' > 'High performance')
  • Set NVIDIA power management to "prefer maximum performance"
  • Reset CPU/GPU overclocking to default

Games not launching in the headset

Remove special characters from Windows username.

Remove special characters (i.e. non-ASCII, */@ etc.) from Windows username, or create a new Windows user account without special characters.

Check video port functionality and GPU connection.

Make sure of 2 things:

  • Both your main monitor and your Link Box are plugged into the same GPU
  • Both your main monitor and your Link Box are plugged into functioning ports

*In most cases, video ports that are side by side on your PC access the same GPU.

If you believe that the above are true, try using different ports of the same data type for each device (e.g. change Link Box HDMI cable from one HDMI port to a different HDMI port)

As a last resort, you should try using a mini DisplayPort/DisplayPort cable or HDMI/DisplayPort adapter to plug the Link Box into your computer.

If you're using HDMI for your monitor, use a DVI or DisplayPort cable instead, and vice versa.

Headset display is black

Enable Direct Mode.

Launch SteamVR and go to SteamVR > Settings > Enable Direct Mode

Direct Mode ensures that your HMD is not recognized as a monitor. If you close SteamVR and the HMD display shows your desktop, this means that Direct Mode is not enabled. When Direct Mode is running properly, you will only see VR content in the HMD.

If you have trouble enabling Direct Mode, make sure that you've installed the most recent drivers for your GPU.

Enable PCI-e graphics card in BIOS.

To access your BIOS, restart your computer and hit the DEL key until the BIOS menu appears.

Here are some changes that may fix your issue:

  • Update your BIOS
  • Enable multi-monitor support
  • Disable xHCI in BIOS
  • Ensure that BIOS is setup to use only your dedicated PCI-e graphics card

Disable Direct Mode.

Nvidia 360.75 and up, and AMD 1.0.3.16 and up support Direct mode. While not ideal, if your GPU doesn't support Direct Mode (check for driver updates first), you may need to set your HMD up as a monitor.

  • Disable Direct Mode in SteamVR settings
  • Restart your computer
  • Right-click an open space on your desktop
  • Select 'Display settings' or 'Screen resolution'
  • Set your Desktop monitor as the primary display
  • Set the Vive to native resolution and drag it to the left side of the main display
  • Under 'Multiple displays', select 'Mirror these displays'
  • Press 'Apply'

Finally, open your NVIDIA or AMD control panel and make sure that the settings match.

Low framerate / freezing

Remove or disable conflicting software.
 
Some software has been found to conflict with SteamVR or SteamVR driver installations. If you have any of the following software installed, try uninstalling it and re-testing:
  • Razer Synapse
  • Asus AI Suite
  • Avast antivirus
  • JDS Labs ODAC USB Audio device
  • Older Apple Cinema displays with devices attached through USB
  • TP-LINK 300Mbps Wireless N PCI Express Adapter TL-WN881ND
Verify integrity of SteamVR cache.
  • Quit SteamVR and go to the Steam Client
  • Find SteamVR under Library > Tools
  • Right-click on SteamVR and select Properties
  • Click on the Local Files tab
  • Click Verify Integrity of Tool Cache
Reset USB devices.
  • Unplug all Link Box cables from your PC
  • From your host computer, go to SteamVR > Settings > Developer. Make sure the Developer Settings checkbox is checked
  • Click on Remove all SteamVR USB Devices. Make sure the Link Box's USB cable is not plugged in and click Yes
  • Once this is complete, quit SteamVR, plug your Link Box in (USB, HDMI, Power), and re-launch SteamV
Check CPU performance
 
Open your Frame Timing graph (SteamVR > Settings > Performance > "Display Frame Timing"), then launch a process-heavy VR game and look for frame timing spikes.

If you see spikes, the issue is probably related to CPU performance.

High CPU temperatures can create performance problems. There are several programs available that can help you control CPU temperature management. Remove dust build-up on your PC case and fans to ensure adequate air flow.

 

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